Use a QR handover station

  1. Open Scan → Allowances or Add-ons, according to the item you are issuing.
  2. Select the item from Handover station. Only items configured for QR handover appear. Check the item name above the scan controls.
  3. Choose Start scanning and scan the participant’s existing ticket QR. The camera pauses; scanning alone does not admit the ticket or consume the item.
  4. Check the participant, booking, selected item and remaining quantity. When the person is entitled and stock permits, give them one unit and choose Hand over 1.
  5. Wait for the success message and updated remainder. The scanner then becomes ready for the next participant at the same station.

No entitlement for this item. means the person has no matching item. Already used up. means nothing remains. Handover is unavailable. means the current eligibility or stock does not allow collection. Do not hand over from those results; use Scan next or ask the event lead.

Unlimited describes an included service without a finite remaining balance. Still record each handed-over unit so service use is recorded.

If confirmation is uncertain, keep the selected result and use Retry confirmation. This checks the same handover rather than deliberately consuming another unit. Use Change to select another station after completing the current action. A checked-in status is context, not an automatic requirement for every service handover.

Redeem an included service through lookup

  1. Open the participant using Find and check the service and remainder.
  2. For one unit handed over, choose Mark 1 used once.
  3. Wait for the updated quantity. Used up disables further use.

An empty station list means no matching QR-enabled item is configured, or the mode is unavailable to your role. Ask the organizer about the event’s manual handover procedure.