ByteHiker Help centreHelp centre
Find practical answers for organizing events, working a shift, or taking part.
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Popular tasks
- Create your first event: a guided path
Use this path to prepare an event and open registration
- Correct a booking’s buyer email
You need permission to manage that booking
- Give staff the right permissions
Organization-level roles and event-specific staff permissions serve different purposes.
- Why can’t I scan a ticket?
Restore camera access, switch to manual lookup, or recover a ticket action that has not been confirmed.
- Connect a ticket and show the right QR code
You need access to the email address stored with the participant
- Use and manage an offline map
Prepare the event route while signed in to the correct organizer and connected to the internet
Looking for a previous guide section?
- Create your first event: a guided path
- Create an account and sign in
- Set up your organizer profile
- Give staff the right permissions
- Create an event and set ticket prices
- Prepare routes, arrival and schedule information
- Publish your event story and photos
- Configure advanced event settings
- Set ticket types and shared capacity
- Connect and maintain a payment account
- Open registration and share checkout
- Find and manage a booking or participant
- Choose and verify the email sender
- Correct a booking’s buyer email
- Send or schedule an email to the right audience
- Prepare and run check-in
- Manage voucher campaigns and codes
- Export participant, check-in and transaction records
- Review notifications and legal resources
- Close registration when sales should stop
- Why is an action unavailable?
- Resend a ticket, confirmation or participant access link
- Add an included service
- Offer a paid extra
- Create an event and set ticket prices
- Send or schedule an email to the right audience
- Open registration and share checkout