How do I…?

Use this path to prepare an event and open registration. You need an authorized organizer account, event dates, ticket prices and capacity, and the organization’s legal and…

Create your sign-in, choose the organization you’ll manage, and complete its setup before building an event.

Complete the fields the setup page marks as required. Add the details your participants, payment provider, and invoices need before registration opens.

Organization-level roles and event-specific staff permissions serve different purposes.

Start at Create Event from the main navigation. Creation has three stages: Event details , Tickets & prices , and Review & create .

From the event overview, choose Manage in Participant experience .

From the event overview, choose Manage in Event promotion .

Open Advanced settings from the event overview. This is separate from the guided event and participant-experience workflows.

Open Advanced settings → Tickets & Allowances for the detailed catalog.

Use an authorized organizer account with permission to manage payment connections. Open Organizer Profile → Payment Profile . A connection receives payments; the methods…

Open registration so people can book your event, then share its checkout link. Use an account authorized to open registration for the selected organizer and event.

A booking records the purchase; a participant is the attendee assigned to a ticket. One booking can contain several tickets and participants. Payment status, ticket assignment…

Prepare sender details before contacting participants. Open Organizer Profile → Email Setup .

You need permission to manage that booking. Verify the buyer’s identity before changing the address. This correction updates this booking only; it is not a change to every…

Open the main Communications → Email Templates .

Before doors open, select the event’s check-in mode, gates and staff permissions . Brief staff on the event and location. Check-in, included services and purchased add-ons are…

Open the event’s Vouchers and choose Create campaign .

For an attendee list, open Participants , apply the needed filters, then choose Export .

Open the notification bell for a quick view or Notifications for the full list.

Close registration to stop new bookings. Existing bookings are not automatically cancelled. Use an account authorized to change registration for this event.

Check the selected organizer, event and permissions before repeating a failed action.

Send the message that matches the recipient’s task. You need permission to send communications for the selected organizer and event.

An allowance is an included quantity for a participant, such as one meal. Configure it separately from a paid add-on and from admission.

An add-on is an optional product bought with a booking, such as transport or merchandise. A ticket of type Admission is used for entry.

B-Crew is for organizer team members who check tickets and record included-service use. You need a staff account, access to the organizer and event, and permission for the…

Event access and permission to admit, redeem a service, or collect an add-on are separate. A visible event or scan mode does not mean every action is allowed.

Use manual lookup when a QR code cannot be read or you need to check a ticket’s current status.

You need camera and event scan access; admitting a ticket also requires check-in permission. Check the event heading before starting. Auto check-in is off by default.

Not checked in The ticket has not been admitted.

An allowance is an included service with a remaining quantity, such as a drink. An add-on is an extra purchased with the booking. Admission, service use and add-on collection…

You need access to this event’s help requests. Acknowledge, resolve and in-app replies require help-management permission. Calls also need a published participant phone number;…

Restore camera access, switch to manual lookup, or recover a ticket action that has not been confirmed.

The participant app brings together an organizer’s events, your linked tickets and the event information they provide. Route guidance, recording and other optional areas depend…

An organizer is the team providing the events you see. Adding one to the phone is separate from signing in or buying a ticket.

Use your account login email to restore your account. Use the participant email stored on a ticket to connect that participant. They can be different addresses.

You need access to the email address stored with the participant. Connecting a participant gives the receiving account access to their current and future tickets with that…

Select the organizer and event, then choose Attend or Buy a new ticket .

The app checks the booking when you return from checkout. Choose Refresh for another check; the browser closing by itself does not confirm payment.

From Home , open the event card or View event .

Before the event Use Your next event , View event and Ticket to review preparation and admission.

Open the event’s Route when provided. The route panel shows distance, ascent, estimated duration and elevation. Drag its handle to show more or less of the map. Pan or pinch to…

Prepare the event route while signed in to the correct organizer and connected to the internet. Keep enough storage for the displayed estimate.

You need an eligible linked participant, a route-enabled event and location permission. Route preview alone does not grant navigation access.

For an event that offers recording, choose whether to keep the recording on this phone or sync it online before starting. Private synchronization uploads track points; photos…

Open Activities → My recordings and select a saved activity.

Media stays on this phone; track synchronization does not upload photos or videos. Open the current recording’s media controls or a saved activity’s Photos & videos .

During an activity, open Share location and choose Current location for one position or Live location for updates. A sharing link is accessible to anyone who holds it; send it…

Open SOS from your event for its contacts and help form. Opening this screen does not alert anyone. Event help requires sign-in, an eligible participant and an event in…

In SOS , a nearby rescue point may appear when route data and your position are available. It is a meeting point for emergency responders, not a staffed help station.

Export anything you want to retain first. Deleting an activity removes its recording, app-owned media copies and associated app-generated artifacts; photo-library originals…

Open the account avatar, then Account & settings .

Turn a saved activity and its photos into a short video. Have the activity’s media available on this phone.