ByteHiker Help centreTroubleshooting
Organizer portal
- Why is an action unavailable?
Check the selected organizer, event and permissions before repeating a failed action.
B-Crew
- Read the ticket result before acting
Not checked in The ticket has not been admitted.
- Why can’t I scan a ticket?
Restore camera access, switch to manual lookup, or recover a ticket action that has not been confirmed.
Participant app
- Connect a ticket and show the right QR code
You need access to the email address stored with the participant. Connecting a participant gives the receiving account access to their current and future tickets with that…
- Understand purchase status and recover
The app checks the booking when you return from checkout. Choose Refresh for another check; the browser closing by itself does not confirm payment.
- Use and manage an offline map
Prepare the event route while signed in to the correct organizer and connected to the internet. Keep enough storage for the displayed estimate.
- Manage account details and device access
Open the account avatar, then Account & settings .