1. Confirm the event heading and open Messages → Refresh requests.
  2. Select a request to read Request details, its status and the message, including reported location/contact information when provided.
  3. For a pending request you are taking responsibility for, choose Acknowledge. Acknowledged records that the team has acknowledged it; it does not mark it resolved.
  4. Use Call participant to open the phone app with the available number. If the phone app cannot open, use your event’s agreed contact method.
  5. To reply in the app, enter an Exceptional message of up to 1,000 characters and choose Send in app. Wait for Message saved for the participant in their app.
  6. After handling the request, choose Resolve request and check the updated status. Refresh the list when returning to it.

The saved reply is visible to that participant and authorized event staff. Participants read it under More → Organizer messages. Saving a message does not confirm that their phone displayed or read it. If the participant has not connected the app, the reply field is unavailable.

After a send error, keep the same message and retry rather than composing another copy. No help requests for this event. is an empty list, not a load failure. Restore connectivity and refresh after a load error. A help request does not guarantee emergency assistance; follow the event’s emergency procedure when needed.