On narrow screens, Scan ticket is labelled Scan, and Find participant is labelled Search.

Scan a ticket

  1. Open the event’s Check-in → Scan ticket page and choose Start camera. Allow camera access in the browser.
  2. Point the camera at one ticket QR. Use Switch camera if the wrong camera is selected.
  3. Review the resolved participant, ticket and status. If the participant has several tickets, select the exact one.
  4. Choose Check in ticket when eligible and permitted, and wait for confirmed admission.
  5. Choose Scan next ticket to continue. Stop camera stops scanning.

If a ticket is not found for this event, check the selected event and use manual lookup. If camera access is denied or no camera is available, allow access in browser/device settings or choose Find participant.

Find someone or record an item

  1. Choose Find participant. Enter at least three characters in Participant name or ticket reference.
  2. Select the participant and ticket. Check prior admissions and the event’s configured repeat-admission rules before using an available Check in ticket action.
  3. For an included service, use Redeem 1; for a purchased extra, use Collect 1. Check the item and remainder and record only the unit being handed over.
  4. Wait for confirmation and inspect History or Check-in report for recorded activity. Use Load more for older history entries.

An uncertain action stays pending. Use Retry check-in, Retry redemption or Retry collection for that same action before starting another. If offline, actions are unavailable; reconnect and check the current state before continuing. A scan, error or loader is not a confirmed admission.

Phone teams can follow the B-Crew scanning guide.

Desktop: Check-in is selected in the event rail. Use Scan ticket or Find participant on the left; the resolved ticket appears in the right-hand panel. Start camera begins scanning.