1. Open the main Communications → Email Templates. Add or edit a template. Set subject and body, insert fields offered by the editor, preview and send a test to an inbox you control.
  2. Open the event’s Communications, or select the intended rows in Participants and choose Send email. Review the selected count; select-all applies to the displayed page.
  3. Choose a saved template and explicitly select Send now or Schedule. For scheduling, enter the date and time. Check the selected mode even when you started from Schedule email.
  4. Choose Review send or Review schedule. Check audience, template and execution time. Confirm only when they are correct; use Back or Cancel to revise.
  5. Check Jobs & Queue for queued work and Email History for recipient outcomes.

Accepted records acceptance for sending; it is not proof of inbox delivery. Skipped is not a delivered message. Before resending a ticket or invoice, inspect its history to avoid duplicates.

Email Triggers in Advanced settings are automatic event rules, separate from these campaigns. Give each rule a template, timing and intended enabled state, then save. Reusable notification templates are managed in the main Communications library; an app notification is not an email campaign.

Check Recipients (1), then choose Schedule and review the date, time and time zone (2).