1. Open the event’s Participants. Find the attendee and check their booking and email address.
  2. Open that row’s Participant actions menu (⋯).
  3. Choose Send ticket for their active admission ticket. It goes to the participant’s email, or the booking buyer if the participant has no email. The buyer fallback does not include proof for linking that participant to an app account.
  4. Choose Send booking confirmation when the buyer needs the purchase confirmation. It goes to the booking’s buyer email.
  5. Choose Send participant access link when the attendee needs to manage their participant details. This requires a participant email. Keep the private link with its intended recipient.
  6. Check Email History or the booking’s Communication history before another attempt.

Accepted means the sending request was accepted, not that the message reached the inbox. A disabled action can indicate missing permission, no usable address or no active admission ticket. Correct a wrong buyer address on the booking before resending its confirmation.