1. Choose I already have a ticket from the account menu or ticket area.
  2. Enter the Participant email or ticket code and choose Send email. The verification goes to the ticket’s email address.
  3. Open the secure verification link or enter the one-time code and choose Continue.
  4. Review the participant and Receiving account. Choose Connect participant only when both are correct. Use Use an existing account if you need a different receiving account.
  5. Open Tickets and select the event. With several tickets, use Change ticket or swipe between them. Compare the participant and ticket number before showing the QR code.

To enter a code directly in Tickets, choose I have code, fill in Ticket code or one-time code, then choose Add.

A confirmation or sign-in message is not the ticket QR code. If the ticket is missing, pull down to refresh, check the organizer and account, and check the participant’s inbox. If no email is stored, ask the buyer or organizer to correct the participant details using the booking’s participant-management link. Never publish a ticket QR code or verification link.

Checked in means admission is already recorded for that ticket. It does not mean every ticket in the booking has been checked in.